Refund policy

At KOMAL Fashion, we strive to provide our customers with high-quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, we are here to help with our Return and Refund Policy.

1. Return Eligibility & Window

Return Period: You can request a return or exchange within 7 days from the date of delivery.
Item Condition: To be eligible for a return, your item must be unused, unwashed, unworn, and in the same condition that you received it. It must also be in its original packaging with all tags, labels, and invoice intact.
Non-Returnable Items: Items that show signs of wear, damage caused after delivery, or missing original tags/packaging will not be eligible for a return or refund.

2. How to Initiate a Return

Send an email to komalfashion72@gmail.com or WhatsApp/Call us at +91 9016358273 within 7 days of receiving your order.
Please provide your Order ID, product details, and a clear reason for the return (along with photos/unboxing video if the item is damaged or incorrect).
Once our team approves your return request, we will guide you on the pickup process or provide instructions for dispatching the shipment back to us.

3. Damaged, Wrong, or Defective Products

If you receive a damaged, defective, or incorrect product, please inform us within 48 hours of delivery.
We strongly recommend recording an unboxing video upon receiving your package, as it helps us resolve claims quickly with our logistics partners.
We will replace the item at no extra cost or offer a full refund for damaged or wrong shipments.

4. Refund Process & Timelines

Inspection: Once we receive your returned item, our quality inspection team will inspect it and notify you regarding the approval or rejection of your refund.
Prepaid Orders: If approved, your refund will be processed to your original payment method (Bank Account, UPI, Credit/Debit Card) within 5 to 7 business days.
Cash on Delivery (COD) Orders: For COD orders, refunds will be transferred via Bank Transfer or UPI details provided by you once the returned item passes quality check.

5. Cancellation Policy

You can request to cancel your order before it has been dispatched from our facility.
Once the order is dispatched/shipped, it cannot be canceled directly, but you can request a return after delivery as per our return policy.